Privacy Policy

At Ospree Duty Free, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website.


1. Information We Collect

We may collect personal information that you voluntarily provide, including your name, mobile number, email address and other details submitted through contact forms.


2. How We Use Your Information

We may use your information to:

  • Respond to your enquiries and provide customer support.
  • Manage promotional offers, vouchers and registrations.
  • Communicate important service-related information.
  • Improve our website, services and customer experience.
  • Maintain website security and prevent fraudulent activities.
  • Comply with applicable legal and regulatory requirements.

3. Cookies and Analytics

Our website may use cookies and analytics technologies to improve functionality, understand visitor behaviour and measure website performance. You can manage cookies through your browser settings or any cookie preference tool available on our website.


4. Sharing of Information

We may share your information with authorised service providers, business partners or government authorities where necessary for providing services, administering promotions or complying with legal obligations.

We do not authorise our service providers to use your personal information for purposes outside their agreed services, except as permitted by applicable law.


5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. However, no method of electronic storage or transmission is completely secure.


6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes, subject to applicable law.


7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also withdraw consent where applicable or opt out of promotional communications.

We may need to verify your identity before processing your request, and certain information may need to be retained where required by law.


8. Marketing Communications

Where permitted by applicable law, we may send promotional communications about our products, services and offers. You may opt out of marketing emails using the unsubscribe option or by contacting us. Essential service-related communications may still be sent.


9. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal information with them.


10. Children's Privacy

Our website is not intended to encourage children to provide personal information without appropriate legal authorisation. Applicable age restrictions must be followed when accessing age-restricted products or services.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements. Any updates will be published on this page with a revised date.


12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Ospree Duty Free
Email: india.customerservice-ospree@adani.com
Phone: 1800 270 6337